PLEASE FILL OUT THE APPLICATION FORM HERE https://book.ablazeai.com/widget/form/KSmsxTcHoUSCEXLiNxo7All applications MUST BE submitted via the form above or it WILL NOT be considered.About the Role We are looking for ahighly communicative, detail-oriented Customer Success Manager (CSM)to join our remote team. This role is primarily focused onclient communication and support via text messaging, ensuring clients feel heard, supported, and taken care of. You will act as thebridge between clients and our internal team, helping resolve issues, manage expectations, and keep communication organized. The ideal candidate hasexcellent English skills, strong emotional intelligence, and the ability to remain calm and professional when handling frustrated or upset clients. Key ResponsibilitiesProvidetext-based customer supportto clients in a professional and timely manner Handle upset or frustrated clientscalmly and help resolve concerns effectively Relay client feedback, issues, and requeststo the appropriate internal team members Ensureclear communication between clients and internal departments Create and organizemeeting agendasfor internal or client meetings Track important client conversations and ensure follow-ups happen Maintain apositive, helpful, and solution-oriented tonein all communications RequirementsExcellent written and spoken English Strongcommunication and interpersonal skills Ability tohandle difficult or angry clients professionally Highlyorganized and detail-oriented Ability tomulti-task and manage multiple conversations Comfortable working in afully remote environment Reliable internet connection and consistent availability Preferred (Not Required)Previous experience inCustomer Success, Customer Support, or Client Relations Experience working withremote teams Familiarity withCRM tools or support platforms What We're Looking For The ideal candidate is: Calm under pressure Extremely communicative Empathetic and professional Organized and proactive Able to represent the company well when communicating with clients