Anunciada dia 17 dezembro
Descrição
Job Title
Technical Support Specialist
* Key Responsibilities:
* Provide technical assistance via email and remote tools.
* Diagnose and resolve issues involving business applications.
* Log, track, and manage incidents across various platforms.
Client Interaction Expertise:
* Foster a professional, customer-focused experience during all interactions.
* Escalate unresolved issues appropriately and ensure follow-up.
Service Delivery Excellence:
* Implement ITIL-aligned processes for incident, problem, and change management.
* Monitor and meet SLA requirements for client requests.
* IDentify opportunities to enhance service delivery and client satisfaction.
Collaboration & Documentation:
* Work with internal teams and vendors to resolve complex issues.
* Maintain accurate documentation of incidents, changes, and resolutions.
* Create knowledge base articles for recurring issues.
Requirements:
* Skills:
* Excellent communication skills.
* Strong analytical and problem-solving abilities.
* Able to work under pressure and meet deadlines.
Benefits:
* Opportunity to work in a dynamic team environment.
* Potential for career growth and professional development.
