Skillful professionals are sought to drive business growth and service improvement. The ideal candidate will possess exceptional technical skills, outstanding problem-solving abilities, and a commitment to delivering exceptional customer experiences.
Responsibilities
* To adhere to quality standards, regulatory requirements, and professional best practices.
* To ensure seamless customer interactions, resolving issues efficiently and effectively.
* To contribute to the development of proposals for enhancing service delivery and driving business growth.
* To independently manage tickets, meeting agreed-upon SLAs for volume and time.
* To provide advanced support during on-call situations, including incident and problem management.
* To engage in value-added activities such as knowledge base updates, training, coaching, and interview participation.
Required Skills and Experience
* Apigee, Application Development, DevOps (SRE), Platform Engineering, Managed Services, GKE (GCP Cloud Expertise).
* Advanced proficiency in English and Portuguese languages.
Preferred Skills
* Programming skills in Python, Node.js, or Golang; experience with frameworks like React, Angular, or Vue.js.
* Familiarity with UX design tools like Figma.
About This Role
* This is a challenging opportunity for individuals who thrive in fast-paced environments, can work independently, and excel in collaboration.
* The successful candidate will be part of a dynamic team that emphasizes continuous learning and professional growth.