Job Opportunity: IT Support Role
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The role of the IT Support Analyst is pivotal in providing remote assistance for computer and IT system issues.
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This position demands excellent customer service skills and the ability to troubleshoot complex problems.
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The ideal candidate would possess knowledge of various technologies and be adaptable to leverage this against technical challenges.
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Key Responsibilities:
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* Analyze issues and formulate effective solutions.
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* Troubleshoot system, application, and hardware problems.
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* Ensure customers are informed about ticket progress.
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* Collaborate with customers remotely to resolve issues.
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* Utilize internal resources and external information to provide solutions.
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* Consistently update ticket tracking systems with status and fixes.
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* Properly escalate issues when necessary.
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Required Skills and Qualifications:
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* Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
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