Job Opportunity
We are seeking a seasoned professional to fill the position of Technical Customer Support Specialist.
* The ideal candidate will possess strong analytical skills, technical expertise, and excellent customer service abilities.
This role involves troubleshooting complex customer requests, managing support queues, and delivering high-quality solutions in a timely manner.
To succeed in this position, you will need to combine your technical knowledge with a customer-focused mindset and exceptional communication skills.
1. Main Responsibilities:
* Analyze web applications using developer tools
* Perform API testing and validation using Postman or cURL
* Conduct diagnostics for IIS and SSL
2. Requirements:
* At least 8+ years of experience in customer support
* Strong ERP/MIS background
* Familiarity with the print industry