Technical Support Engineer
We're seeking a highly skilled and experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional customer support, troubleshooting complex technical issues, and collaborating with our engineering team to resolve problems.
Key Responsibilities:
* Customer Support: Handle incoming support tickets, provide timely and effective solutions, and ensure customer satisfaction.
* Technical Problem Solving: Analyze and troubleshoot complex technical issues, work closely with our engineering team to reproduce and resolve problems.
* Collaboration: Collaborate with cross-functional teams, including sales, solution architecture, and field engineering, to understand customer needs and identify opportunities for product improvement.
Required Skills and Qualifications:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
* Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
Benefits:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.