Unlock Business Potential as a Salesforce Specialist
We are seeking a skilled and innovative Salesforce Specialist to join our dynamic team. As a key member of our organization, you will play a vital role in empowering our professionals to achieve excellence in their services.
Key Responsibilities:
* Elicit and translate business needs into functional specifications for Salesforce implementations by engaging with stakeholders.
* Map, analyze, and optimize business processes using Salesforce functionalities to identify gaps and opportunities for improvement.
* Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
Business case writing, wireframing, and flow diagrams.
Salesforce configuration and administration.
Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
Analytical thinking & problem-solving.
Effective oral and written communication.
Requirement gathering & documentation.
Process mapping & diagramming.
Stakeholder management & facilitation.