Job Description
The Operations Manager will be responsible for driving continuous improvement initiatives to enhance efficiency and quality.
* Timely reporting to senior management is crucial for this position.
* Developing strategies for account profitability is a key responsibility.
* Clients will interact with the manager, who must handle escalations effectively.
Strong knowledge of operations and service delivery models is required.
Key Responsibilities
* Conduct regular reviews with Account Managers and other departments to ensure service level agreement compliance.
* Monitor daily productivity against defined standards.
* Audit checks on client-defined compliance requirements are necessary.
This role involves collaboration with cross-functional teams to identify process gaps and implement best practices.
Required/Preferred Skills & Competencies
* Proficiency in process mapping tools and data analysis (Excel, Power BI).
* Excellent communication and stakeholder management skills.
* Multitasking and project delivery within timelines is essential.
A Bachelor's degree in Business, Engineering, or related field is required for this position.
Qualifications
* Bachelor's degree in Business, Engineering, or related field.
* 3–5 years of experience in process improvement within shared services is preferred.
Physical presence is required for certain tasks, but remote work may be accommodated based on company policies and employee needs.
About the Job
Applicants should not provide personal information or payment. This job posting appears to be legitimate from a well-established company.