Anunciada dia 17 novembro
Descrição
We are looking for a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting complex issues, and ensuring exceptional service delivery.
The ideal candidate will have a strong background in customer support, with a minimum of 8+ years of experience. They will also have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
You will work closely with internal teams to diagnose, resolve, and prevent recurring issues. You will also be responsible for delivering specialized technical solutions to escalated support cases, providing a proactive, personalized customer experience, and strengthening the partnership between our support team and clients through technical excellence and accountability.
To succeed in this role, you will need to have a strong understanding of support operations and troubleshooting methodologies. You will also need to be able to solve problems efficiently in a fast-paced environment, work with minimal guidance, and delegate tasks and provide peer guidance when needed.
* Minimum 8+ years of customer support experience
* Strong understanding of support operations and troubleshooting methodologies
* Excellent communication skills, both written and verbal
* Ability to solve problems efficiently in a fast-paced environment
* Self-starter with ability to work with minimal guidance
* Confident in delegating tasks and providing peer guidance
* Use Chrome Developer Tools (Inspector) to analyze web applications, review network requests, debug front-end issues, and identify JavaScript or API failures
* Perform API testing and validation using tools such as Postman or cURL
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers
* Configure and troubleshoot Windows ADFS Servers and perform remote diagnostics via VPN, RDP, or similar tools
* Assist customers with database backups, migrations, and SQL troubleshooting using SQL Server Management Studio (SSMS), write scripts, stored procedures, and queries
* Utilize network tracing tools (e.g., Wireshark, Fiddler) to diagnose connectivity, latency, or certificate-related issues
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are a leading global provider of industry-specific business and production software technology for print industries. Our integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies.
