Job Overview
We're seeking a seasoned Service Delivery Manager to oversee our service operations, ensuring seamless execution and customer satisfaction.
* This hands-on role involves designing and maintaining on-call coverage plans, incident management processes, and key service metrics.
* You'll act as an incident lead/coordinator during major incidents, keeping engineers focused and customers informed.
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Key Responsibilities
The ideal candidate will possess the following skills:
* Broad expertise in Service Delivery, Managed Services, IT Operations or Enterprise Support with 5+ years of experience serving external customers.
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Benefits
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