Process Optimization Internship
We're looking for a detail-oriented and process-driven individual to join our team as a Process Optimization Intern. As a member of our Case Management team, you will have the opportunity to evolve our fraud case intake and resolution platform.
This internship is designed to provide real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
About the Role:
* Assist with intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Required Skills and Qualifications:
* Currently pursuing a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits:
* Gain hands-on experience with a global company;
* Mentorship, professional development, and networking opportunities;
* Be part of a team shaping the future of payments.