Enterprise Support Specialist Job Description: * We are looking for a seasoned Enterprise Support Specialist to oversee our service operations. The ideal candidate will have experience in managing incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting. They will also be responsible for coordinating between customers and engineering teams. ----------------------------------- Key Responsibilities: * • Manage service operations including incident management process design, maintenance of an on-call coverage plan ensuring critical skills availability when needed. * • Own the incident management process prioritization roles communication cadence escalations post-incident reviews execution. Select key responsibilities list truncated as per token limit. See below ' ----------------------------------- ,