Key Responsibilities:
* Gather and document business requirements through stakeholder engagement to translate business needs into functional specifications for Salesforce implementations.
* Analyze and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Collaborate with IT teams and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Iterate on Salesforce configurations for ongoing optimization based on gathered feedback and solution performance monitoring.
Required Skills and Qualifications:
* Thorough knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT).
* Business case writing, wireframing, and flow diagramming.
* Salesforce configuration and administration expertise.
* Basic programming/scripting skills in Apex and SOQL are advantageous.
Essential Soft Skills:
* Strong analytical thinking and problem-solving capabilities.
* Effective oral and written communication skills.
* Requirements gathering and documentation expertise.
* Process mapping and diagramming skills.
* Stakeholder management and facilitation abilities.