IT System Specialist Opportunity
We are seeking a skilled IT System Specialist to join our organization. This role will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees.
About the Role
* The IT System Specialist will serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Responsibilities include managing user accounts, permissions, and access controls across various SaaS platforms, deploying and integrating new productivity and collaboration tools, and monitoring endpoint security.
* The ideal candidate will have a strong understanding of computer systems, networks, operating systems, and cloud platforms, as well as excellent interpersonal and communication skills.
Key Responsibilities
1. Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
2. Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
3. Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
4. Support the deployment and integration of new productivity and collaboration tools, including project management solutions and AI-driven tools.
5. Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
6. Assist with cloud infrastructure management, data backup, and disaster recovery planning.
7. Conduct regular software updates, security patching, and vulnerability assessments.
8. Support cybersecurity initiatives, including employee security awareness training and incident response.
9. Document processes, create user guides, and train staff on new technologies and best practices.
10. Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.