System Engineer Position
We are seeking an experienced System Engineer to join our team. As a key member of our global organization, you will be responsible for providing top-notch support and maintenance services to our clients.
Fully Remote: Experience working in Hosting world is mandatory.
Tech Stack: VPS/Linux/Windows and Solus/KVM/WHMCS
* You must have experience with the SolusVM Virtualisation platform.
* You must have some experience with Openstack.
* You must have an understanding of the hosting industry, virtualisation and dedicated servers.
* You must have experience with WHMCS and KVM
* You should have a firm understanding of both Linux and Windows
* You are able to quickly and efficiently handle hosting related issues and debugging.
* You must have a reliable high speed internet connection.
* Excellent written English
The core responsibilities of your role are:
* Inbound Level 2 Support (Live Chat and Tickets)
* VPS & Dedicated Server Support
* Handle Migrations/Transfers
* Help Level 1 Support team with their escalations
You must be an independent thinker and willing to take ownership of your role. We will provide the training and autonomy needed for you to thrive and grow with us.