Customer Success Specialist
JoVE is seeking a talented professional to help professors at leading universities integrate JoVE videos into their courses.
Key Responsibilities:
* Conduct daily outreach to Faculty via calls, emails, and demos to set up JoVE integrations.
* Drive adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Grow engagement and usage by delivering presentations at exhibits, conferences, university seminars, workshops, and onsite customer visits.
* Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
Requirements include a Master's degree or PhD in Life Science disciplines, 1-3 years of experience in customer-facing roles, and strong interpersonal skills with a passion for remote relationship-building.