Job Title: Cloud ERP Support Specialist
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As a Cloud ERP Support Specialist, you will play a crucial role in ensuring the smooth operation of our accounts receivable and billing modules. Your primary responsibility will be to provide exceptional customer service while maintaining the highest level of compliance with regulatory requirements.
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Responsibilities:
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* Act as a key point of contact for customers requiring assistance with accounts receivable and billing-related issues;
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* Resolve tickets within specified deadlines, ensuring timely resolution of customer queries;
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* Support users during monthly accounting close, providing guidance on system usage and troubleshooting;
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* Conduct regression testing on quarterly updates to ensure seamless integration with existing systems;
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* Ensure compliance with SOX requirements and maintain accurate documentation of all processes and procedures.
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* Collaborate with cross-functional teams to identify and implement process improvements;
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* Stay up-to-date with industry trends and emerging technologies to recommend innovative solutions to enhance customer experience.
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Required Skills and Qualifications:
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* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing;
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* Knowledge in capturing tax documents and integration with Syncro or EDICOM;
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* Understanding of Brazilian taxation applied to billing and accounts receivable;
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* Experience with Oracle localizations for Brazil (LACLS) and report generation;
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* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi;
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* Clear and objective communication skills in Portuguese and English;
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* Proactivity, collaborative work, and results-oriented mindset;
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* Experience in at least 3 complete cycles of Oracle Cloud implementation;
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* Bachelor's degree in Accounting, Finance, IT, or related field.
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Benefits:
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* Opportunity to work with a dynamic team dedicated to delivering exceptional customer experiences;
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* Professional growth and development through ongoing training and education programs;
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* Competitive compensation package with benefits and incentives.
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Others:
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* Relocation assistance may be available for the right candidate.