Unlocking Human Potential through Genomics
We are seeking a highly skilled Field Bioinformatics Support Scientist to join our team. As a key member of our support team, you will provide technical direction and support to our Next Generation Sequencing customers on Illumina Software & Analysis Products.
This role will be supporting customers in Latin America.
Key Responsibilities:
* Technical Mastery: Develop expertise in Illumina's technology and informatics portfolio.
* Bioinformatics Support: Provide professional and efficient support to internal and external customers via phone and email.
* Collaboration: Work with a dedicated team to find optimal solutions to complex bioinformatics challenges.
* Data Analysis: Assist customers with the design and interpretation of Next Generation Sequencing experiments and analysis.
* Issue Tracking: Log and manage customer issues using Illumina's issue-tracking database.
* Sales Collaboration: Join sales teams to meet with customers who have potential bioinformatics needs, understand their objectives, and propose solutions and timelines.
* Field Team Meetings: Meet with field teams in Latin America and the USA to discuss new opportunities to help customers with their analysis needs.
Requirements:
* Experience: Bachelor's degree or higher in bioinformatics, molecular biology, genetics, or related field, plus 1 year of relevant experience.
* Language Skills: Fluency in English and Spanish is required.
* Illumina Experience: Experience with Illumina informatic products such as Emedgene and Connected Insights is a plus.
What We Offer:
* Collaborative Environment: Work with a talented team of professionals who share your passion for genomics.
* Opportunities for Growth: Take advantage of training and development programs to advance your career.
* Diversity and Inclusion: Be part of a company that values diversity, equity, and inclusion.
About Us:
We are a leader in genetic testing and research, committed to improving human health through genomic innovations.