Job Title: Operational Efficiency Intern
Gain hands-on experience in operational efficiency and process improvement as a key member of our Case Management team. You will be responsible for evolving our fraud case intake and resolution platform to streamline operations, improve workflows, and enhance customer satisfaction.
This internship is designed to provide real-world experience, mentorship, and growth opportunities for students eager to make a meaningful impact.
* Assist with tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaborate with Fraud Operations Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
What We're Looking For:
* Currently pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Proficient in working across tools like Jira Confluence and Excel;
* Curious about fraud prevention financial crimes and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why This Opportunity?
* Hands-on experience with a global company;
* Mentorship professional development and networking;