About the Role• Accountable for the on-time delivery of all service orders in the assigned local country/ies.• Meet or exceed the targets set by management regarding Customer Satisfaction, including TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect).• Ensure database accuracy, quality of first-time installation, and manage order processing from receipt of valid service requests to local handover as per predefined milestones.• Perform order validation with local customers and help define/revise TDD based on their needs and availability.• Determine appropriate local entry points and manage local loop requests from receipt to physical customer delivery, ensuring adherence to schedules.• Ensure timely receipt of local loops and associated equipment, resolve ordering issues with carriers or third-party vendors, and establish local loop delivery dates in coordination with customer TDD.• Proactively coordinate, track, and manage service components until full delivery, and perform proactive order management to meet TDD.• Maintain accurate sales/provisioning database updates, escalate or expedite implementation issues as needed, and assess circuit orders for resource and cost optimization.• Manage port allocation, place and track circuit orders with vendors, and lead testing until circuits are operational.• Serve as the Single Point of Contact for the customer, providing status reports and managing relationships and inquiries.• Request and analyze site surveys, be the main contact during installation, assist with acceptance tests, and incorporate country-specific requirements.• Perform other duties as required by the manager.About You• Sound understanding of telecommunications, messaging, hosting, security protocols, and technologies.• Good knowledge of circuits, hardware, hosting, security, messaging, and network components.• Understanding of Service Delivery processes, Orange Services, CIM tools (SESAM, OPAS, GPM, FILEADE), and the Telco environment.• Excellent organizational, planning, time management, and customer-facing skills.• Strong communication, decision-making skills, and an independent, proactive attitude.• Customer-focused with a team spirit and a positive “Can Do” attitude.• Fluent in English and Spanish.• Degree or equivalent in telecommunications preferred, with solid local telecommunications experience.• Customer service and telecommunications experience highly desirable.DepartmentGlobal Delivery & OperationsOrange Business is a network and digital integrator that understands the entire digital value chain, enabling clients to focus on strategic initiatives. With over 30,000 employees worldwide, we offer a dynamic environment for skill development and exciting challenges.
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