Job Overview:
We are seeking an expert in logistics and customer support to join our team as an Operational Specialist. In this role, you will be responsible for monitoring delivery routes and communicating with drivers and shippers via phone and live chat.
Key Responsibilities:
* Maintain real-time visibility of delivery operations
* Collaborate with drivers and shippers to resolve issues promptly
* Provide exceptional customer service to ensure high satisfaction ratings
Requirements:
* Proficiency in English language skills
* Able to work effectively within the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, or customer support
About Us:
We are a leading provider of local courier services, serving 20 major metro areas across the U.S. Our team is dedicated to delivering fast, reliable, and secure solutions to our customers.
What We Offer:
* A dynamic work environment with opportunities for growth and development
* A competitive compensation package with benefits
* The chance to work with a talented team passionate about delivering exceptional results