Job Title: Customer Success Specialist, Life Sciences
Description:
The role of a Customer Success Specialist in the Life Sciences industry involves working closely with professors to integrate video content into their courses and improve teaching outcomes. This position requires helping instructors understand the benefits of using video content and providing them with the necessary tools and support to effectively incorporate it into their curriculum.
Key Responsibilities:
* Conduct daily outreach to faculty via calls and emails to discuss product adoption and subscription renewal outcomes.
* Organize awareness sessions and presentations to increase product usage and subscription renewal rates.
* Provide implementation support and usage guidance to subscribers to ensure a smooth experience with JoVE resources.
Requirements:
* A Master's degree or PhD in Life Science disciplines is required for this position.
* Candidates should have 1-3 years of experience in customer-facing roles.
* Fluent communication skills in English are essential for effective collaboration with faculty members.
* Knowledge of education trends and challenges in assigned content areas is also required.
Benefits:
This role offers a unique opportunity to work in the Life Sciences industry and contribute to the success of professors and students alike. The ideal candidate will be passionate about education and have excellent communication and interpersonal skills.