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TMF Group is a leading provider of administrative services, helping clients invest and operate securely around the world. As a global company with over 11,000 employees across more than 125 offices in 87 jurisdictions, we seek talented individuals with the potential to thrive at TMF Group, regardless of their background, and we offer career opportunities to the widest possible range of people. Once on board, we nurture and promote talented individuals, ensuring that leadership roles are within everyone’s reach.
Discover the Role
The role is dedicated to maintaining high-quality IT services and ensuring the efficient operation of users' devices and office technology. Collaboration with internal customers is essential to guarantee adherence to IT processes, maximize the benefit of technology solutions, and provide clear guidance regarding technological advancements.
The support team is expected to demonstrate organization, attention to detail, and a strong customer focus. Team members are responsible for supporting the global IT team by serving as local representatives for IT support and follow the best practices under ITSM framework.
Main Responsibilities
Provide expert-level user support, ensuring high availability, stability, and performance of IT services while acting as an escalation point for complex or high-impact issues.
* Lead and coordinate the maintenance, troubleshooting, and lifecycle management of end-user workplace (user and office devices) acting as a key interface with the global IT organization and external vendors.
* Own and govern TMF’s IT asset management processes, ensuring data accuracy, compliance, and continuous improvement across inventory tracking and audits.
* Manage and resolve complex incidents and service requests, applying strong root cause analysis and ensuring timely, high-quality resolutions aligned with SLA and KPI targets.
* Coordinate escalations, follow-ups, and on-site support activities as required.
* Oversee onboarding and offboarding technical activities, ensuring secure, standardized, and efficient device provisioning, recovery, and handover processes.
* Contribute actively to local and global IT initiatives, including technology rollouts, process improvements, and automation efforts, providing technical leadership and local ownership.
* Proactively identify, assess, and report security risks, threats, and vulnerabilities, reinforcing a strong security-first mindset and supporting compliance with corporate and regulatory standards.
* Own the incident and service request queue, ensuring proper prioritization, workload balancing, SLA adherence, and continuous flow optimization across the support team.
* Provide technical leadership, mentoring, and day-to-day guidance to junior and mid-level support engineers, fostering skills development and consistent service quality.
Requirements
* Demonstrated proficiency with Windows operating systems and Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
* Solid understanding of networking principles such as TCP/IP, DNS, DHCP, and VPN setup.
* Knowledgeable in managing user accounts and groups within Active Directory.
* Highly organized and focused on delivering effective solutions balancing risk, urgency and quality.
* Customer‑centric and service‑driven mindset showing empathy, ownership and professionalism.
* Communicates confidently and clearly with stakeholders at all levels, translating technical concepts into understandable guidance and collaborating effectively within a multicultural, global IT organization.
* Familiarity with ITSM framework.
* Advanced English is mandatory.
* Spanish will be considered as a plus.
O QUE OFERECEMOS
* Modelo Hibrido (até 3 dias no escritório)
* Vale Transporte (desconto 2,5%)
* Assistência Médica
* Assistência Odontológica
* Vale Refeição / Alimentação
* Convênio Farmácia
* Seguro de Vida
* Totalpass
* Previdência Privada
* Day-off de Aniversário
* Presente de Nascimento
* Presente de Casamento
* Desconto Cinema
* Quick Massage
* Serviços de Manicure
* Ginástica Laboral
* Parcerias de Educação
* Ajuda de Custo Home-office
* Auxílio Creche
* Plataforma de Idiomas Online
* Programa de Orientação e Apoio Pessoal
* Licença Maternidade 180 dias
* Licença Paternidade 20 dias
O QUE TEMOS
Impacto Internacional
Nossa presença global em mais de 80 países permite que você influencie a maneira como diversos clientes globais fazem negócios, bem como retribuir as comunidades globais em que operamos.
Seja parte do One TMF
Na TMF Group, nosso pessoal é o que nos torna quem somos. Nossa empresa prospera com o espírito empreendedor de pessoas proativas que combinam entusiasmo com responsabilidade e prestação de contas.
Um mundo de oportunidades
Independentemente de onde você esteja em sua carreira, a TMF Group abre um mundo de oportunidades onde você fará parte de nossa equipe e receberá suporte em sua jornada profissional.
Sendo uma instituição com oportunidades iguais, TMF Group visa diversidade buscando contratar e desenvolver profissionais talentosos, independentemente de sua idade, raça, etnia, gênero, orientação sexual, deficiência, religião e educação. Acreditamos que as diferentes historias, origens, e experiências multiculturais de nossos colaboradores são um poderoso elemento para a criação de um ambiente inclusivo e diversificado onde todos se sintam à vontade em demonstrar sua personalidade única e autentica no trabalho. Trabalhamos fortemente para conseguir criar um ambiente de trabalho que reflita as comunidades que servimos e perspectivas únicas que nossa diversa equipe traz para a nossa companhia e clientes.