We are seeking an experienced ITOM developer with a strong background in ITSM and infrastructure to architect, develop, and optimize ITOM capabilities within the ServiceNow platform. The ideal candidate will have in-depth technical expertise across infrastructure domains—including servers, networks, and applications—and a strong ability to troubleshoot and deliver scalable IT operations solutions aligned with enterprise needs.
Key Responsibilities:
* Design and Implement ITOM Solutions
* Configure and Maintain Core ServiceNow ITOM Modules
* Collaborate with Business and Technical Stakeholders
* Enhance the ServiceNow Platform
* Detect and Resolve Issues
Required Skills & Experience:
* A minimum of 6 years of hands-on experience implementing and supporting ServiceNow ITOM modules—especially Discovery, CMDB, and Event Management.
* A strong understanding of ServiceNow CMDB structure and Event Correlation Rules.
* A solid grasp of server, network, and application architecture, with troubleshooting abilities across infrastructure layers.
* Experience with the ServiceNow database schema, tables, and data modeling.
* Proficient in Performance Analytics, email notification design, and managing complex data workflows.
* Expertise in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.
Why This Role Matters:
This role is crucial for driving business success by delivering scalable and efficient IT operations solutions. As a senior ServiceNow ITOM developer, you will be responsible for designing and implementing ITOM solutions that align with enterprise architecture and operational strategies.
You will work closely with business and technical stakeholders to ensure that IT operations capabilities meet organizational objectives. Your expertise in ServiceNow ITOM modules, including Discovery, CMDB, and Event Management, will be essential in delivering high-quality solutions that meet the needs of the organization.