At the forefront of client success lies a pivotal role: Clinic Engagement Specialist.
Key Responsibilities
* The primary point of contact for agency clients, fostering deep relationships and trust through proactive communication.
* Daily interactions via calls, emails, and texts keep clients informed, ensuring they remain confident and satisfied with campaign performance.
* Regular updates on campaign metrics, next steps, and future enhancements are provided to build strong rapport.
Onboarding Process
* Lead new clients through an efficient setup process, configuring tracking, GoHighLevel, and campaigns for optimal results.
* Clearly outline expectations regarding timelines, deliverables, and performance benchmarks to ensure a seamless start to each client relationship.
* Ensure a confident and smooth onboarding experience.
Performance Monitoring and Troubleshooting
* Daily review of ad and funnel performance tracks key metrics such as CPL, leads generated, bookings, show rate, and conversion rate.
* Early identification of drops or issues (e.g., 'show rate dropped 20% this week') and diagnosis of potential causes enable swift action.
* Offer actionable fixes, whether it's a follow-up tweak, schedule adjustment, or new messaging, to drive improvement.
Collaboration with Delivery Teams
* Effective communication of findings and improvement plans to relevant team members ensures changes are executed efficiently.
* Bridge the gap between performance data and hands-on execution by facilitating collaboration between teams.
* Ensure that all stakeholders have the information they need to make data-driven decisions.