Job Title: Technical Program Manager/Delivery ManagerDuration: Fulltime with CriticalRiverLocation: Brazil/Costa RicaNeed to support PST timingsJob Profile:- Manage delivery for our key customers across all the technological tracks- Manage and lead teams across technologies, fostering a collaborative and productive work environment.- Ensure regular updates to customer stake holders sent through WSRs- Conduct MBRs and QBRs- Achieve high customer delightRoles and Responsibilities:- Ensure projects are delivered on time, within scope, and budget by working with technology teams.- Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards- Manage and lead teams across technologies, fostering a collaborative and productive work environment.- Work with PMO and ensure quality control procedures to ensure high standards in the delivery.- Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.- Service/Project Review meetings with Customer and Management- Adopt customer specific processes and methodologies.- Proactively Identify, evaluate, and mitigate project risks effectively.- Ensure that the project teams meet SLAs and avoid service credits / penalties.- Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.- Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.- Establish and monitor KRAs and KPIs as performance metrics for team members.- Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams- Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders- Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.- Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financialsSkills:- Bachelor s or Master s degree in Computer Science, Information Technology, or related field.- Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones.- Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.- Strong leadership and team management skills.- Familiarity with various project management tools and methodologies (e.G., Agile, Scrum, ITIL).- Problem-solving mindset and ability to manage complex project challenges