Gurtam is an international software developer and provider of Wialon, a leading platform for fleet management.
We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management across the globe. With over 20 years of experience, we have evolved into a trusted expert in telematics, actively expanding our presence worldwide.
You will be responsible for:
* Technical pre-sale assistance, including Wialon and IoT introductions, demo deliveries, and closing technical blockers.
You will work closely with leads to ensure smooth onboarding processes.
* Continuous development of partners' technical expertise and understanding of the IoT domain.
* Software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Full range of support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Improving partner employees' expertise via passing them through the Basic Course and evaluating their expertise via Certification.
* Guidance on the HW integration process and HW partners test accounts management.
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon.
* Participation in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets.
Requirements
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers).
* University degree (ideally computer engineering, systems or related/technical background).
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss.
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that.
* Ability to switch focus easily within a high number of incoming tasks.
* Excellent business correspondence and communication skills.
Benefits
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as you need it.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents.
* Financial support for participation in training and specialized courses you choose.