As a Relationship Manager, you will be responsible for fostering strong partnerships with clients across various industries. This role combines communication, data analysis, and project coordination to ensure successful client relationships.
Daily Client Communication
* Main point of contact for each clinic client.
* Regularly communicate via calls, emails, and texts, keeping clients informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
Client Onboarding
* Guide new clients through the setup process: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what excellent performance looks like.
Monitor & Troubleshoot Campaigns
* Review ad and funnel performance daily, track metrics like cost-per-lead, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early (e.g., 'show rate decreased by 20% this week') and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Key Performance Indicators
* Client performance metrics (leads, bookings, show %, close %).
* Client satisfaction, retention, and renewal rates.