Job Title: IT Infrastructure AnalystAbout the RoleWe are seeking an experienced IT infrastructure analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to office staff, installing and maintaining Windows systems and applications, and ensuring the smooth operation of our network.Key ResponsibilitiesProvide daily onsite technical support to office staff, including troubleshooting and resolving hardware and software issues.Install, configure, and maintain Windows systems, office applications, email accounts, and user workstations to ensure optimal performance and security.Monitor network connectivity, router/switch status, Wi-Fi stability, and VPN connections to identify and resolve potential issues.Set up computers for new employees, create user accounts, and ensure proper access rights to sensitive data and systems.Support SAP, DMS, CRM, WMS systems and escalate system-related problems to senior IT personnel.Maintain inventory of IT equipment, perform device check-ups, and coordinate equipment repair with vendors to minimize downtime.RequirementsTo be successful in this role, you will need:A bachelor's degree in Computer Science, Information Technology, or a related field.2-3 years of experience in IT support, helpdesk, or hardware maintenance.Familiarity with office environment IT operations, including Microsoft Office and Windows operating systems.BenefitsThis is a challenging and rewarding role that offers:A competitive salary and benefits package.Ongoing training and professional development opportunities.The chance to work with a talented team of IT professionals.