Local Unit & Position Description:
With passion and enthusiasm, we are there for our customers day after day. We love challenges, act quickly and are always friendly and respectful.
As part of our back office support team, you will look after our existing customers. This includes active support and the identification of new customer needs.
As an employee in customer service, you will become a member of a competent, motivated, and dynamic team. Innovative ideas are also always welcome and allow us to grow together as a team.
For the best possible match, check out our summary below.
**Key tasks will include, but not be limited to**:
- Working at Product Certification area for Medical Devices
- Be responsible for proper data entering into the system during sales phase;
- Contact with potential customers following up proposals issued and management of sales pipeline;
- Be responsible for customer experience journey for operations activities (since project set-up until final deliveries);
- Manage the projects ensuring they are within pre-established plans.
- Understand project scope and specifications to allocate the competent resources auditors/assessors/clinician to perform activities;
- Perform planning process in accordance with project specifications and internal requests, updating both customer and internal team properly;
- Communicate continually with clients and auditors/assessors/clinician to confirm schedule and activities;
- Understand and have in consideration logistics / geographic implications when planning;
- Keep updated auditors/assessors/clinician calendars to achieve their objectives;
- Focal point for internal planning with other DNV offices;
- Working with internal DNV own systems;
- Responsible to ensure final deliveries deadline control;
- Control of data quality between agreement and operations;
Position Qualifications:
**Position Qualifications**
- Successfully completed education at bachelor's degree (administration, engineering, chemicals and similar ones are desirable);
- Experience in building customer relationships and ability to discuss with them regarding project activities;
- Background knowledge and professional experience with project management is desirable
- Excellent communication skills, both written and verbal;
- Experience in using common IT programs (e.g. MS Office, Outlook, etc.);
- Ability to work both independently and as part of a team;
- Structured and detail-oriented, working without losing track of the big picture;
- Service-oriented and with positive customer approach;
- Ambition and a high sense of responsibility spur you on;
- Your work is constructive and solution-oriented;
- English writing and reading; English speaking is desirable;
Company & Business Area Description:
We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’smanagement system or products, providing training, or assessing supply chains, and digital assets, we enable customers andstakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize theirlong-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.
Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!