Unlock the Potential of a Support Administrator Role
Job Description
This is an exceptional opportunity for a skilled Support Administrator to join our team. The role involves providing mid-level end-user support for various software applications, with a focus on troubleshooting and resolving technical issues in a timely manner.
As a Support Administrator, you will work closely with existing teams to deliver high-quality support services, ensuring that users have a seamless experience with our software applications.
Key responsibilities include:
* Providing Tier 2 support to end-users, resolving technical issues and escalating complex problems to senior technicians as needed;
* Troubleshooting user access issues, workflow errors, data-entry problems, and general software usage questions;
* Communicating resolutions and recommended user actions clearly and professionally;
* Escalating advanced issues to senior technicians for further assistance.
Required Skills and Qualifications
To succeed in this role, you will require:
* A strong understanding of software application workflows and user-facing issues;
* Experience with ITSM tools such as ServiceNow or Jira;
* Excellent communication and customer support skills;
* Ability to follow structured support, escalation, and documentation processes;
* Encompass Administrator Certification preferred or willingness to obtain within 12 months.
Benefits
As a member of our team, you can expect:
* A competitive salary and benefits package;
* Ongoing training and development opportunities;
* A dynamic and supportive work environment;
* The chance to work on exciting projects and contribute to the growth and success of our organization.
Others
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and enthusiastic individual with a passion for delivering exceptional support services, we encourage you to apply for this exciting opportunity.