Job Summary
This role focuses on delivering exceptional technical support and service management to clients.
* We seek a highly skilled individual with expertise in Office 365, Salesforce, and Slack.
* The ideal candidate will have experience in providing first- and second-line support via email and remote tools.
Responsibilities:
1. Technical Support: Provide high-quality assistance to clients across various platforms.
2. Client Interaction: Engage with clients in a professional and customer-focused manner.
3. Service Management: Adhere to ITIL-aligned processes for incident, problem, and change management.
4. Collaboration & Documentation: Work closely with internal teams and vendors to resolve complex issues.
Requirements:
* Excellent communication and problem-solving skills.
* Ability to work effectively in a team environment.
* Familiarity with emerging technologies and best practices.
Working Conditions:
* Dedicated workspace with necessary equipment and software.
* A supportive team-oriented work environment.
What We Offer:
* Opportunities for growth and professional development.
* Competitive salary and benefits package.