At the forefront of educational innovation, we seek a highly motivated professional to join our team as a Customer Success Specialist.
The role revolves around fostering partnerships with esteemed professors at top US universities, empowering them to seamlessly integrate video solutions into their courses and amplify teaching outcomes.
* Establish and maintain strong relationships with faculty members through tailored outreach initiatives, including personalized calls, emails, and product demonstrations.
* Deliver compelling product awareness sessions across existing customer institutions, driving engagement and increasing product adoption.
* Cultivate a deep understanding of customer needs and preferences, providing actionable insights that inform sales, product, and marketing strategies.
To succeed in this role, you will require a Master's degree or PhD in Life Science disciplines, 1-3 years of experience in customer-facing roles, exceptional English communication skills, and a keen understanding of education market trends and challenges.