Job Overview
We are seeking a detail-oriented and process-driven intern to join our Case Management team. The selected candidate will assist in the evolution of our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
Main Responsibilities
* Assist with intake tagging and triage of fraud-related case submissions
* Document return materials processes for traceability and evidence handling
* Support creation and refinement of SOPs for fraud and marketing workflows
* Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs
* Participate in testing and feedback for new platform features
* Help draft reports and identify opportunities for automation and process improvement
Requirements
You must be currently pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year).
You should have strong academic performance and attention to detail passion for structured processes and operational efficiency comfort working across tools like Jira Confluence and Excel curiosity about fraud prevention financial crimes and enterprise automation and strong English skills written and verbal.