Job Title: ServiceNow Business Analyst
About the Role
We are seeking a highly skilled ServiceNow Business Analyst to support the analysis, testing, and delivery of enhancements on our ServiceNow platform. This hybrid role requires collaboration with various teams and stakeholders.
Key Responsibilities
* Collaborate with stakeholders to elicit, analyze, and document business requirements and process improvements.
* Assist in defining acceptance criteria and support user acceptance testing (UAT).
* Develop, execute, and maintain test cases and scripts for functional, regression, and integration testing.
* Identify, document, and track defects; work closely with developers to ensure timely resolution.
* Support training and communication efforts related to new or updated ServiceNow functionality.
* Maintain clear and concise documentation for both business requirements and testing activities.
Required Experience & Skills
* 2-3 years of combined business analysis and quality assurance experience with ServiceNow (ITSM/ITOM modules preferred).
* Experience using Automated Test Framework (ATF) and/or other tools for test automation.
* Understanding of software development lifecycle (SDLC), testing methodologies, and business analysis best practices.
* Strong analytical, problem-solving, and communication skills.
* Detail-oriented with the ability to manage multiple tasks and priorities.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.