This is a Production Support Engineer role that requires strong technical expertise and excellent communication skills. The successful candidate will work closely with IT and business stakeholders to support complex application needs, providing technical direction and guidance for various activities across the enterprise.
The ideal candidate will possess a broad knowledge of technical skills, including programming languages such as Java, Python, and C++, as well as experience with App/Networking Monitoring Tools like Splunk and Appdynamics.
Key Responsibilities:
* Participate in architectural discussions to evaluate proposed solutions and ensure their applicability and usefulness.
* Support and implement solutions to ensure successful introduction across the organization and with clients.
* Perform technical analysis and prepare recommendations as needed.
* Liaise across functional areas, including business units, IT departments, and outside vendors.
* Collaborate with operations teams to ensure solution compatibility with company standards.
* Oversee key operational controls to ensure ongoing operating effectiveness.
About this Role:
* Work in a fully remote setting with East Coast hours.
* Develop strategic stakeholder relationships within business units to ensure client satisfaction.
* Participate in decision-making and arbitration relating to trade-offs between different solutions.
* Utilize appropriate technologies to provide customers with solutions best suited to their requirements.
Requirements:
* Bachelor's degree in a related discipline or equivalent work experience required.
* 5+ years of related production support experience required, with experience in the securities or financial services industry a plus.
* Strong interpersonal skills and proven ability to work with global teams.