Overview
ExoClick is an innovative and global ad company serving 20 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto, Valencia and Tarragona.
We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit a Customer Success Manager for our Barcelona office.
Role
Working in the ExoClick Customer Success Team, within the Customer Services Department you will have the responsibility of providing our clients with the highest level of client service. Additionally, you will have targets to meet in generating additional client revenues through sharing product knowledge and upselling.
The Customer Success team works 24/7 providing assistance to all our clients around the globe, through Emails and Live Chat, in a fast-paced energetic environment. The role will involve challenging problem-solving and requires logical and technically-minded applicants.
Responsibilities
Point of contact for client communication via Email/Ticket & Live Chat
Taking ownership of unresolved issues and following them through to the customer’s complete satisfaction
Manage workflows/reports to agreed KPIs
Identify business opportunities for revenue growth and work closely with our Sales department
Proactively assist customers to optimize and scale up accounts activity
Onboard, assist, and retain customers
Essential Requirements
Previous customer service experience (Minimum 2 years)
You are fluent in/or native English
Strong oral and written communication
Multi-tasking abilities
Demonstrate initiative and proactivity
Flexibility in working hours to meet business needs
Proficient with PC-based software and browsers
Ability to work independently with minimal supervision
Comfortable with all types of Adult content websites
Desirable skills
Fluent 2nd language written skills especially Russian/ Chinese/ French/ Portuguese/ German
Sales experience with online advertising/publishing
Technical knowledge especially working with HTML, JAVASCRIPT, proxies, etc.
Knowledge of website construction and/or online advertising
Work Shift
Night Shift: Monday - Thursday (working time 21.00 - 07.00)
Hybrid modality: Remote/office work
What you\'ll find working at ExoClick
We offer a position in a young, dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona\'s world-renowned landmarks, located right on the city\'s seafront.
Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.
Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!
Company benefits
Private health insurance
Your Birthday off as a paid holiday
Flexible compensation plan: travel, meals & childcare
Additional internal and external training through our EXOGROUP University program
English, Portuguese & Spanish classes
Training budget & study leave
License to access Udemy for Business (training platform)
Employee referral program bonus - You can earn 2500 Eur by referring someone
Exciting team buildings in locations such as Ibiza
Office Perks
Organic fruit
Monday team breakfast
Subsidised Well-Being Activities
Calm App
Yoga classes
Massages
Subsidized catering
Flexible remote work
Home office set up budget of 500 Eur
Is this not the right role for you? Then check out all other roles we have open for you on our Careers website.
The companies that are part of EXOGROUP are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the Protection Informative Clause Candidates.
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