About the Position
We are seeking a skilled Scheduler to manage caregiver schedules, handle requests, and ensure seamless care coordination.
* Manage caregiver schedules, call-outs, and no-shows to maintain continuous client coverage
* Handle scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling and EMR systems (e.g., WellSky, AxisCare, ClearCare) and client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
Requirements
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience communicating with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
Key Skills & Attributes
* Clear, confident communication – able to explain complex workflows to medical professionals
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
* Critical thinker – makes suggestions to improve processes and flag issues
* Independent and proactive – thrives in a remote setting with minimal hand-holding
* Bilingual – many patients prefer or benefit from Spanish-speaking support