Business Technical Service Analyst Job Description
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We are seeking a Business Technical Service Analyst to establish positive client relationships, understand business objectives and expectations, and provide go-to support for assigned clients.
The ideal candidate will participate in evaluating client business requirements, guiding them to utilize standard solutions, and converting requirements into detailed technical specifications.
Gaining knowledge of critical business impact issues and assisting with document maintenance to client system environments is also essential.
In addition, the candidate will take part in release management between Service Desk, Compliance, and Project teams, ensuring code releases do not negatively impact client operations.
This role requires relevant experience in Oracle Database and PL/SQL development, consulting with clients to meet business needs, and experience in requirements gathering and technical design.
Key Responsibilities:
* Evaluate client business requirements and guide them to utilize standard solutions
* Convert client business requirements into detailed technical specifications
* Gain knowledge of critical business impact issues from Service Desk
* Assist with document maintenance to client system environments
* Participate in release management between Service Desk, Compliance, and Project teams
Requirements:
* Relevant experience in Oracle Database and PL/SQL development
* Experience in consulting with clients to meet business needs
* Experience in requirements gathering and technical design
* Advanced English level for speaking, listening, and writing
Benefits:
* Flexibility to work from home
* People-centered environment
* Contact with teams from different countries
* Attractive policy of salary and benefits
About This Role:
This Business Technical Service Analyst position offers opportunities for professional growth and development in a dynamic and innovative work environment.
With our commitment to innovation and transformation, we strive to create an inclusive and safe workspace where all employees can thrive.
As an equal opportunity employer, we welcome candidates from diverse backgrounds to apply for this exciting opportunity.