Join to apply for the TÉCNICO DE SUPORTE DE TI II - NHANGAPI ( TEMPORÁRIO) 12 X 36 role at ILHA SERVICE TECNOLOGIA LTDA.
Overview
ILHA SERVICE TECNOLOGIA LTDA. is seeking a Técnico de Suporte de TI II for a temporary role located in Itatiaia, Rio de Janeiro. The schedule is 12x36 hours (06h-18h and/or 18h-06h) with availability for both shifts.
Responsibilities
* Provide technical support to users across all buildings, addressing hardware and software issues.
* Perform preventive, corrective, evolutive, and adaptive maintenance on IT equipment.
* Handle logistics, relocation, and transportation of equipment as required by SEFAZ-RJ; responsibilities to be performed by the contractor.
* Install, configure, and customize software and/or products on workstations and servers; detect issues in hardware components (plates, cables, connectors, drivers, power supplies, monitors, etc.).
* Assist with network-related tasks and ensure VPN installation/configuration and digital certificate setup where applicable.
* Maintain knowledge base integrity, organize documentation, and control access permissions.
* Present periodic maintenance and usage statistics of the knowledge base.
Qualifications
* Educational background: Higher Education in IT or currently enrolled (from 3rd semester).
* Experience in IT support/help desk and in user-facing service, with strong user service orientation.
* Knowledge of hardware maintenance, software configuration, and Microsoft Office.
* Experience with Windows OS (Windows 7/10) and Windows server versions (2008/2016).
* Intermediate networking knowledge; experience with local Windows networks.
* Experience with email, antivirus, and database environments; familiarity with printers/scanners maintenance.
* ITIL v3 Foundation training is preferred.
* Ability to clearly and concisely communicate in writing and speaking; calm and patient under pressure.
* Willingness to participate in training, certifications, and continuous improvement.
Benefits and Compensation
* Salary: R$ 2.091,27
* Vale-Alimentação: R$ 35,00 (desconto de 1%)
* Benefício indireto: R$ 285,22 (proporcional aos dias trabalhados)
* Seguro de Vida
* Convênio Sesc
Details
* Local de trabalho: Itatiaia, RJ
* Regime de contratação: Temporário
* Jornada: Período Integral
* Nível hierárquico: Operacional
Requisitos adicionais: Ensino Superior em Tecnologia da Informação; tempo de experiência menor que 1 ano é valorizado.
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