Overview
Concierge (Supervisor Operacional de Condomínio) role at HFlex | 20 anos. The selected candidate will be the face of our empreendimento, interacting with clients and ensuring a warm reception while handling operational demands.
Responsibilities
* Coordinate the operational areas of Cleaning, Security, Front Desk/Reception, Brigada, Parking, Shuttle, Landscaping, supplies, and selective waste within the empreendimento.
* Maintain organization and control of all documentation for service providers.
* Approve plans, monthly reports, procedures, and job instructions specific to providers.
* Develop actions/campaigns with stakeholders on commemorative dates.
* Establish a standard of atendimento to clients with a hospitality standard.
* Organize reception areas, services, and amenities; communicate internally (emails and notices).
* Respond to complaints and determine appropriate solutions.
* Conduct weekly meetings with concierge manager and supervisors to standardize service delivery.
* Identify training needs for the operational team and coordinate refreshers with the third-party provider supervisor.
* Monitor monthly provider performance and supervise the staff on service standards for residents.
* Prepare the concierge newsletter and express newsletter.
* Monitor audit processes and owner oversight in the system as requested.
* Open action plans for contractual performance audits of the provider.
* Oversee service processes such as preventive maintenance, work orders, and supplier management.
Qualifications
* Experience as Concierge is a differential.
* Experience in customer service.
* English desirable.
* Excellent communication skills; cordiality.
* Ability to multitask and manage time; client-focused problem-solving skills.
* Degree in Hospitality or related field is a differential.
Details
* Location: Porto Belo, SC
* Employment type: CLT – Efetivo
* Jornada: Período Integral
* Nível hierárquico: Supervisor
* Benefits: VT; VR/VA R$ 28,00 por dia trabalhado; Wellhub; SESC; University partnerships
Education
* Escolaridade mínima: Ensino Superior
* Formação desejada: Hotelaria; Turismo; Administração de empresas
* Idiomas: Inglês (Avançado)
Habilidades
* Organização
* Habilidade de comunicação
* Excelência no atendimento
* Coordenação de equipes
* Comunicação interna
* Desenvolvimento de ações
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