Job Overview:
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* The IT Specialist is a vital role within an organization, responsible for the planning, installation, configuration, and maintenance of computer hardware, software, systems, and networks.
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* This position serves as the primary point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
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* Manage user accounts, permissions, and access controls across various platforms, ensuring seamless integration and productivity.
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* Support the deployment and integration of new productivity and collaboration tools, including project management solutions and AI-driven applications.
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* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
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* Assist with cloud infrastructure management, data backup, and disaster recovery planning to minimize downtime and ensure business continuity.
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* Conduct regular software updates, security patching, and vulnerability assessments to protect against cyber threats.
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* Collaborate with leadership to evaluate and implement new technologies that enhance productivity and security.
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Key Responsibilities:
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* Installation, configuration, and maintenance of computer hardware, software, systems, and networks
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* Timely troubleshooting and resolution of IT support requests
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* Management of user accounts, permissions, and access controls
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* Deployment and integration of new productivity and collaboration tools
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* Monitoring and maintenance of endpoint security
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* Assistance with cloud infrastructure management, data backup, and disaster recovery planning
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* Conducting regular software updates, security patching, and vulnerability assessments
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* Collaboration with leadership to evaluate and implement new technologies
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Requirements:
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* Bachelor's degree in Computer Science or related field
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* Minimum 3 years of experience in IT support or related field
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* Strong knowledge of computer hardware, software, systems, and networks
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* Excellent communication and problem-solving skills
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* Ability to work independently and collaboratively as part of a team
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