We are seeking a highly skilled and motivated Account Manager to join our team. This individual will be responsible for building and maintaining strong relationships with clients, as well as managing client meetings and deliverables.
Key responsibilities of the Account Manager include:
* Client Collaboration and Project Oversight: Work closely with clients to understand their marketing goals and objectives, and translate those into clear, actionable tasks. This includes utilizing tools such as Jiminny to create and share meeting notes after every meeting.
- Share critical snippets from meetings as they relate to projects - Hand over meeting notes, action items, and recording packaged nicely in the meeting template - Review final deliverables before submission to ensure they align with client expectations and goals.
* Frequent meetings with clients to share deliverables and review progress together - Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Relationship Building and Industry Engagement:
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
The ideal candidate for this role will possess excellent communication and interpersonal skills, as well as the ability to prioritize multiple tasks and meet deadlines. They will also be able to think strategically and understand client goals and objectives.
Requirements:
1. Strong Communication Skills
* Able to communicate effectively with clients and colleagues at all levels
2. Strategic Thinking
* Able to understand client goals and work with senior management to shape big-picture plans that guide execution
3. Time Management
* Able to balance multiple tasks and meet deadlines
4. Emotional Intelligence
* Able to read situations, navigate client personalities, and stay calm and professional under pressure
5. Presentation Skills
* Comfortable leading client meetings, walking through results, and representing the company in a polished, confident way
KPIs:
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback
* Client Retention Rate: 93%+ of clients renew or continue service
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions
We are looking for a team player who is passionate about delivering exceptional results and building strong relationships with clients. If you have a proven track record of success in a similar role and are excited about the opportunity to join our team, please submit your application.