About the Role
We are looking for a skilled professional to join our team as a Service Desk Engineer. As a key member of our support team, you will be responsible for providing first- and second-line technical assistance via email and remote tools.
Key Responsibilities
* Tech Support:
o Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
o Log, track, and manage incidents and service requests across various platforms.
* Client Interaction:
o Deliver a professional, customer-focused experience during all interactions.
o Translate technical issues into clear, user-friendly language.