Job Description
We are seeking a skilled and experienced Genesys Cloud Architect to join our team.
* About the Role: This position requires a deep understanding of SIP Protocols, Genesys Framework, and Architecture. You will be responsible for designing call-flow architecture, scripts, and data actions.
* Key Responsibilities: Develop advanced call-flow designs using Genesys products such as Google CCAI chat bot and predictive engagement. Ensure seamless integration with Salesforce, Genesys APIs, PCI PAL, and GenAI.
* Technical Requirements: Advanced English language skills. Proficiency in troubleshooting Genesys infrastructure. Strong knowledge of reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
* Additional Skills: Familiarity with trunks (E1/T1), gateway protocols (SIP and MGCP), and ITIL Knowledge – Incident, Change & Configuration Management.
What We Offer:
* Competitive Salary
* Opportunity to Work on Cutting-Edge Projects
* Collaborative and Dynamic Work Environment