Creative Automation Specialist
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* This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
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Key Responsibilities:
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* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
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Client Onboarding and Support:
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* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
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Project and Relationship Management:
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* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are not only satisfied but excited about the value of creative automation.
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Innovation and Growth:
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* Contribute to the growth story of creative automation in Latin America by shaping how it is adopted in the region.
* Help refine our approach to onboarding and support for large markets like Brazil.
* Collaborate across teams to continuously improve workflows and tools.
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Requirements:
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* Fluent in English (Spanish is a plus)
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).