Job Title: Bilingual Virtual Medical Assistant (English/Spanish)
Location: Remote / Virtual Employment Type: [Full-time / Part-time / Contract] Schedule: [Insert Hours and Time Zone, e.g., Monday - Friday, 8:00 AM - 5:00 PM EST]
Job Summary
We are seeking a highly skilled, reliable, and compassionate Bilingual Virtual Medical Assistant to join our healthcare team. The ideal candidate has a strong background in Primary Care and Specialties, possesses excellent communication skills in both English and Spanish, and is fully proficient in eClinicalWorks (eCW).
Note: This is a fully remote position that requires the employee to be on camera via video conferencing throughout the shift to facilitate face-to-face interactions with providers and patients. A professional appearance and environment are mandatory.
Key Responsibilities
Clinical Support & Documentation
* Conduct virtual patient intake, including verifying medical history, medication lists, and allergies in eClinicalWorks.
* Assist providers during telehealth exams by documenting notes in real-time (scribing) and acting as a translator between English and Spanish when required.
* Manage medication refills, pharmacy requests, and prior authorizations.
* Triage patient concerns via phone or patient portal messages, escalating urgent matters to the provider immediately.
* Process lab results and diagnostic test orders in the EMR.
Administrative Duties
* Manage provider schedules, confirm appointments, and handle cancellations/rescheduling.
* Ensure all patient charts are updated and compliant with HIPAA regulations.
* Coordinate referrals to other specialists and follow up on consult reports.
* Maintain a high level of professionalism and engagement while on video calls with the team and patients.
Qualifications & Requirements
Education & Experience
* Medical Assistant Diploma/Certificate or equivalent healthcare experience.
* Minimum [X] years of experience as a Medical Assistant in a Primary Care or Multi-Specialty setting.
* Must have experience using eClinicalWorks (eCW). Proficiency in navigating the "Hub," telephone encounters, and e-prescribing is required.
Skills & Competencies
* Bilingual Fluency: Native or near-native proficiency in both Spanish and English (Medical Terminology in both languages is required).
* Virtual Presence: Comfortable working on-camera for the duration of the shift with a professional demeanor and attire.
* Strong understanding of medical terminology, anatomy, and physiology across Primary Care and common specialties (e.g., Cardiology, Dermatology, etc.).
* Tech-savvy with the ability to troubleshoot basic connectivity issues.
Technical & Workspace Requirements
* Private Workspace: A quiet, distraction-free room with a neutral background and a door that closes (HIPAA compliance is strictly enforced).
* Internet: High-speed hardwired internet connection (Ethernet preferred, minimum [X] Mbps download/[X] Mbps upload).
* Computer: Desktop or Laptop meeting company speed requirements (Dual monitors are highly recommended for EMR efficiency).
* Audio/Visual: High-definition webcam and a professional noise-canceling headset.
Job Type: Full-time
Pay: R$ R$36.00 per hour
Expected hours: 40 per week
Work Location: Remote