Project Manager — Client Delivery Company: Hitch
Location: Remote (U. S. preferred)
Type: Full-Time
About Hitch
Hitch is a fast-growing fintech platform powering digital home equity and non-QM lending for mortgage lenders. We provide a white-label loan origination experience that helps lenders increase conversion, automate underwriting, and deliver a modern borrower experience.
We partner directly with leading lenders and embed teams within client programs to deliver high-impact product and engineering initiatives.
Role Overview
We are hiring a Project Manager to lead delivery for a strategic client engagement with one of our key lending partners. This role will be embedded in the client program and act as the bridge between Hitch’s engineering team and the client’s business stakeholders.
You will gather requirements, manage delivery timelines, coordinate cross-functional teams, and help shape product and workflow strategies that improve borrower conversion, underwriting efficiency, and operational performance.
This role combines project management, client engagement, and product strategy in a fast-moving fintech environment.
What You’ll Do Client & Stakeholder Management
Serve as the primary day-to-day delivery lead for the Deephaven project
Work directly with client stakeholders to understand business goals, underwriting workflows, and operational needs
Translate client requirements into clear product and engineering deliverables
Lead client meetings, status updates, and roadmap discussions
Manage expectations, priorities, and delivery timelines Project & Delivery Management
Own project planning, execution, and delivery milestones
Coordinate cross-functional teams including engineering, product, and QA
Track progress, identify risks, and remove blockers
Maintain project documentation, requirements, and timelines
Ensure high-quality releases aligned with client goals Product Strategy & Optimization
Help clients improve loan conversion and underwriting outcomes
Recommend workflow improvements and product enhancements
Analyze feedback, usage patterns, and performance metrics
Collaborate with Hitch product leadership on roadmap decisions
Identify opportunities to automate processes and improve borrower experience Requirements & Execution
Gather and document detailed functional and technical requirements
Define acceptance criteria and implementation scope
Work closely with engineers during development cycles
Support testing, validation, and production launches What We’re Looking For Required Experience
3–7+ years in project management, product operations, or client delivery roles
Experience working with engineering teams and technical products
Strong stakeholder management and communication skills
Experience managing complex software delivery projects
Ability to translate business needs into technical requirements
Highly organized with strong execution and follow-through Nice to Have
Mortgage, lending, fintech, or financial services experience
Experience with loan origination systems (Encompass or similar)
B2 B Saa S or enterprise client delivery experience
Agile / Scrum experience
Experience with underwriting or financial workflow optimization
Background in product management or consulting Success in This Role
You will succeed if you:
Deliver projects on time with strong client satisfaction
Help improve client conversion and underwriting outcomes
Provide clear structure and direction to engineering teams
Identify product improvements that create measurable business impact
Build strong relationships with client stakeholders Why Join Hitch
Work directly with major mortgage lenders shaping next-generation lending technology
High ownership and direct impact on product and client success
Fast-moving startup environment with strong growth opportunity
Collaborative, technical, and product-driven culture