As a Business Technical Service Analyst, you will play a key role in establishing and maintaining positive relationships with clients to understand their business objectives and expectations.
Key Responsibilities
* To develop and maintain long-term relationships with clients by understanding their business needs and goals.
* To assist in the evaluation process of client requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
* To participate in converting client requirements into detailed technical specifications and presenting them internally and externally for requirement sign-off.
* To gain and maintain knowledge of identifying critical business impact issues from Service Desk.
* To assist with document maintenance and updates for client system environments by keeping records of client functionality, environment, and client-specific documentation.
* To participate in release management between Service Desk, Compliance, and Project teams as well as client activities such as Payment Card Industry audits and internal projects.
* To take part in executing simple project/development work plans and revising them as appropriate to meet changing needs and requirements.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits
* Flexibility to work from home.
* People-centered environment.
* Contact with teams from different countries.
* Attractive salary and benefits package.
Other Requirements
* Maintaining a safe and inclusive work environment.
* Equal opportunities for people with disabilities.