Job Opportunity
We are seeking a skilled and dedicated Technical Support Professional to join our team. The ideal candidate will be responsible for delivering high-quality support solutions to customers, troubleshooting complex issues, and ensuring timely resolutions.
This role requires a unique blend of technical expertise, analytical thinking, and customer-focused mindset. Key responsibilities include:
* Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions.
* Analyze web applications using Chrome Developer Tools (Inspector), review network requests, debug front-end issues, and identify JavaScript or API failures.
* Perform API testing and validation using tools such as Postman or cURL.
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers.
Technical Requirements
* Experience with debugging and troubleshooting techniques.
* Familiarity with programming languages such as JavaScript and APIs.
* Strong analytical and problem-solving skills.
* Excellent communication and customer service skills.
About the Role
This is an exciting opportunity for a motivated and detail-oriented individual to make a real impact in our organization. If you are passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply.